FAQ

What is PracMedic Bags?

PracMedic Bags is dedicated to designing high-quality, thoughtfully crafted medical bags and organisers for individuals managing medications, allergies, or chronic conditions. Our products provide safety, convenience, and peace of mind for everyday use and travel.

Who can benefit from PracMedic Bags?

Our products are perfect for:
• Individuals with severe allergies (Epinephrine users, EpiPen carriers)
• Diabetics who need to carry insulin and syringes
• Travelers requiring temperature-sensitive medication storage
• Parents organising medications for children with medical conditions
• Caregivers, nurses, and professionals managing emergency medical supplies

Are PracMedic Bags insulated?

Yes! All our medicine bags are insulated but, the bags are not equipped with temperature regulator.

Can I use the bags for medications other than EpiPens and insulin?

Absolutely. Our versatile bags are suitable for storing various medications and supplies, including:
• Asthma inhalers
• Auto-injectors
• Prescription medications
• Basic first aid supplies

Are the bags TSA-approved for air travel?

Yes, our medical bags are designed to meet TSA regulations, making them ideal for air travel. We recommend carrying a doctor’s note or prescription for medications that require special handling.

How do I clean my PracMedic Bags?

For routine care:
• Exterior: Wipe down with a damp cloth.
• Interior: For insulated or waterproof linings, gently clean with a disinfectant wipe or damp cloth. Avoid machine washing to maintain the bag’s integrity.

Shipping within Australia

We offer a flat rate for shipping within Australia:
• Standard Postage: $11 (2 to 6 business days)
• Express Postage: $14 (1 to 3+ business days)

International Shipping

International postage varies by country and the weight of your items. We charge a flat rate of $50. If the actual postage costs less than the flat rate, the excess payment will be refunded to your original payment method.

USA & Canada Marketplaces

• USA: You can purchase our products from our official Amazon USA store.
Visit PracMedic Bags on Amazon USA
• Canada: Our products are also available on Amazon Canada.
Visit PracMedic Bags on Amazon Canada

How can I track my order?

Once your order is processed, you’ll receive a tracking number via email. Use the provided link to track your package.

What should I do if my order is delayed or lost?

If your order hasn’t arrived within the estimated timeframe, first check your tracking details. If your package appears to be lost, please contact us at cs@pracmedicbags.com and we will do our best to help resolve the issue.

Do you offer returns and refunds?

Yes, we stand behind our products. If you are not completely satisfied, you can return unused items within 30 days of purchase. Ensure that the item is in its original condition; once received, refunds will be processed.
Buyers are responsible for return postage costs unless the item is defective or incorrect.

Do PracMedic Bags come with a warranty?

Yes, every bag comes with a 1-year manufacturer warranty against defects. Please fill out the warranty registration form on our product warranty page

How can I contact PracMedic Bags?

For any questions or support, please reach out via:
Email: cs@pracmedicbags.com
Web: Contact Us page

Do you offer bulk or wholesale discounts?

Yes! For bulk orders intended for medical offices, schools, or organizations, please contact us directly for special pricing and wholesale options.